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1. Online Store Terms

By using this store, you represent that you are legally capable of entering into a binding agreement in your jurisdiction, or that you are using the store with the permission of a parent or legal guardian where required.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, or unauthorized purpose, and you must comply with all laws and regulations that apply to your use of the store.

2. General Conditions

We reserve the right to refuse service, cancel an order, restrict access, or discontinue a service when reasonably necessary to protect customers, our business, our systems, or to comply with applicable law.

Information you submit through the website may be transmitted through networks and service providers in order to operate the store. Payment information is processed using secure payment systems provided by Shopify and/or our payment providers.

3. Products and Product Information

We make reasonable efforts to display product descriptions, photographs, packaging, dimensions, ingredients, roast profiles, availability, and other product information accurately. However, colors and appearance may vary depending on screens, photography, packaging updates, and production changes.

We may change product specifications, packaging, assortment, availability, or discontinue products without prior notice where permitted by law.

Product descriptions and educational content on this website are provided for general information and are not medical, nutritional, or professional advice.

4. Product Origin and Fulfillment

Coffee From Vietnam is focused on sharing Vietnamese coffee with customers around the world. Products may be sourced, processed, packaged, or produced in Vietnam and may be fulfilled from Vietnam or from regional fulfillment locations depending on stock availability, destination, and logistics.

The fulfillment location shown on a shipping label does not necessarily indicate the agricultural origin or production origin of the coffee.

For current shipping regions and delivery estimates, please review our Shipping Policy.

5. Prices, Promotions, and Changes to the Service

Product prices, promotions, discounts, availability, and other store offers may change from time to time without advance notice unless applicable law requires otherwise.

We may modify, suspend, or discontinue any feature, product, or part of the website. We are not responsible for losses caused solely by a lawful change in product availability, pricing, website features, or promotional offers.

6. Orders and Billing Information

We reserve the right to decline or cancel an order, limit quantities, or place reasonable restrictions on purchases when necessary to prevent fraud, resale abuse, pricing errors, inventory issues, or other legitimate business concerns.

You agree to provide accurate, current, and complete purchase, billing, shipping, and account information. You are responsible for reviewing your order details before completing checkout.

If we need to change or cancel an order, we may attempt to contact you using the email address or other contact information submitted with the order.

7. Shipping and Delivery

Delivery dates and transit times are estimates and are not guaranteed unless we expressly state otherwise. Delivery may be affected by carriers, customs, weather, holidays, address issues, regional disruptions, or other circumstances outside our reasonable control.

Responsibility for loss, damage, and title to goods will be determined in accordance with applicable law, our shipping terms, and the shipping method used for your order.

Customers are responsible for providing an accurate and deliverable shipping address. Please see our Shipping Policy for additional information.

8. Returns, Refunds, and Order Cancellations

Refunds, damaged-order claims, returns, and cancellation requests are governed by our current Refund Policy.

If a cancellation request is made after fulfillment has begun or after a shipping label has been created, we may be unable to stop the order.

9. Customer Accounts

If you create a customer account, you are responsible for maintaining the confidentiality of your account credentials and for activity occurring through your account, except to the extent caused by our own systems or actions.

Please notify us promptly if you believe your account has been accessed or used without authorization.

10. Intellectual Property

Unless otherwise stated, the website and its original content, graphics, product presentation, photographs, written materials, logos, brand elements, design, and other protected materials belong to Coffee From Vietnam, its licensors, or their respective owners.

Nothing in these Terms grants you ownership of our trademarks, trade dress, copyrighted materials, or other intellectual property. You may not use our protected materials in a way that suggests sponsorship, affiliation, or approval without prior written permission.

11. Feedback, Reviews, and Other Submissions

If you voluntarily submit product reviews, photographs, comments, ideas, suggestions, or other material to us, you confirm that you have the right to provide that material and that it does not violate another person's rights.

To the extent permitted by law, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, adapt, publish, display, and distribute that material for store operations, customer support, product improvement, and marketing purposes.

We are not obligated to publish, retain, compensate, or respond to unsolicited submissions unless we separately agree otherwise.

12. Third-Party Services and Links

Our store may use or link to services provided by Shopify, payment processors, shipping carriers, social networks, analytics services, marketplaces, or other third parties.

Third-party websites and services are governed by their own terms and policies. We are not responsible for third-party content, availability, security, or business practices except where applicable law provides otherwise.

13. Prohibited Uses

You may not use the website or services to:

• Commit or encourage unlawful, fraudulent, or deceptive activity.
• Violate applicable laws, regulations, or the rights of another person.
• Infringe copyright, trademark, privacy, publicity, or other rights.
• Upload malware, malicious code, or content intended to damage systems.
• Attempt to gain unauthorized access to accounts, systems, or data.
• Scrape, harvest, or collect information in a manner prohibited by law or these Terms.
• Interfere with the security, performance, or proper functioning of the website.
• Harass, threaten, defame, abuse, or unlawfully discriminate against others.
• Use false or misleading information to obtain products, discounts, or refunds.

We may suspend or terminate access for conduct that violates these restrictions.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and services are provided on an “as available” basis. We do not promise that the website will always be uninterrupted, error-free, completely secure, or free from technical issues.

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded in your jurisdiction.

15. Limitation of Liability

To the maximum extent permitted by law, Coffee From Vietnam and its owners, officers, employees, affiliates, service providers, suppliers, and agents will not be liable for indirect, incidental, special, punitive, or consequential losses arising solely from use of the website or services.

This limitation does not apply where liability cannot legally be limited or excluded, including certain consumer protection rights, fraud, willful misconduct, or other rights protected by applicable law.

16. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable costs arising from your unlawful misuse of the website, your violation of these Terms, or your infringement of another person's rights.

17. Severability

If a provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue in effect.

18. Termination

These Terms remain effective while you use our services. We may suspend or terminate access when reasonably necessary because of a material violation of these Terms, suspected fraud, abuse, security risk, or legal requirement.

Provisions that by their nature should survive termination—including intellectual property, payment obligations, disclaimers, liability provisions, and governing law—will continue to apply.

19. Governing Law

These Terms and any separate agreement through which we provide services will be governed by the laws of YOUR-BUSINESS-JURISDICTION, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your place of residence provide otherwise.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, legal requirements, technology, or business practices.

The version published on this page is the current version. Continued use of the store after updated Terms become effective constitutes acceptance of those updated Terms where permitted by law.

21. Contact Information

Questions about these Terms of Service may be sent to Coffee From Vietnam using the contact details below.

For privacy-related requests, please review our Privacy Policy. For order refunds and cancellations, please review our Refund Policy.