Coffee From Vietnam Help Center
Frequently Asked Questions
Answers about our no-machine Vietnamese instant coffee pods, origin, caffeine, hot and iced preparation, shipping, refunds, and the differences between AoDai Coffee and Nonla Coffee.
Open, pour, add water or milk, stir, and enjoy.
Freeze-dried coffee is designed to dissolve in hot or cold drinks.
Built around coffee sourced from Vietnam, including the Đắk Lắk highlands.
Made for home, office, travel, and busy mornings.
Simple Coffee
The No-Machine Experience
Our instant coffee pods are made for convenience without an espresso machine, brewer, or capsule system.
Do I really not need a coffee machine?
Correct. Open the pod and pour the coffee directly into your cup. You do not need a Nespresso, Keurig, espresso machine, filter, or other brewer.
Peel the seal and pour the coffee into your cup.
Add about 150–200 ml of hot or cold water or milk.
Stir until dissolved, then add ice, milk, or sweetener if you like.
Can I use it for iced coffee?
Yes. The coffee dissolves in cold liquid as well as hot liquid. For a Vietnamese-style iced coffee, dissolve the coffee, pour over ice, and add condensed milk or your preferred creamer.
What is freeze-dried coffee?
Freeze-drying removes water from brewed coffee at very low temperatures. The process creates light coffee crystals that dissolve quickly and is intended to preserve more aroma and flavor than conventional high-heat instant-coffee processing.
From Vietnam
Our Coffee & Origin
Origin, coffee varieties, caffeine, ingredients, and packaging.
Where is the coffee sourced?
Our coffee is sourced from Vietnam, with a strong connection to the Đắk Lắk highlands, one of the country's best-known coffee-growing areas and a region closely associated with Vietnamese Robusta.
Is it Arabica or Robusta?
That depends on the product. Coffee From Vietnam products may use Vietnamese Robusta or selected blends. Robusta contributes bold body, chocolate-like notes, and naturally higher caffeine, while Arabica can add more aromatic and delicate characteristics. Check each product page for its exact composition.
How much caffeine is in each pod?
Caffeine varies by product, roast, coffee variety, and serving size. Some Vietnamese Robusta-based servings may contain approximately 100–150 mg of caffeine. The product page or package should be treated as the final reference for the item you purchase.
Is there added sugar or artificial flavor?
Pure-coffee products are intended for customers who want coffee without added sugar. Flavored products can use a different ingredient profile, so always check the product description and package ingredients for the exact formula.
Are the pods eco-friendly?
Selected products use plant-based, home-compostable capsule materials as an alternative to traditional aluminum or conventional plastic pods. Packaging specifications can vary by product, so check the current product page for details.
Delivery
Shipping & Fulfillment
These answers are synchronized with the current Coffee From Vietnam Shipping Policy.
Where do orders ship from?
Orders may be fulfilled directly from Vietnam depending on inventory and destination.
When is shipping free?
- United States & Canada: free standard shipping on qualifying orders of $200 USD or more.
- International orders: free standard shipping on qualifying orders of $300 USD or more.
For orders below the applicable threshold, shipping is calculated at checkout.
How long does processing and delivery take?
Orders are generally processed within 4–5 business days. Direct-from-Vietnam shipments are typically estimated at 10–21 business days after dispatch. Customs, carriers, holidays, weather, and regional logistics can affect delivery.
See our Shipping Policy for full details.
When will tracking update?
Tracking is provided after dispatch. Carrier systems may take approximately 48–72 hours to begin showing movement or an updated status.
Customer Care
Orders, Refunds & Cancellations
What if the coffee is not right for me?
Eligible purchases are covered by a 30-day money-back guarantee. Contact us within 30 days of delivery with your order number. See the Refund Policy for current conditions.
What if my order arrives damaged or incorrect?
Contact Coffee From Vietnam within 48 hours of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. After review, we may arrange a replacement or refund where applicable.
Can I cancel my order?
A full cancellation may be possible before a shipping label is created and before the order enters fulfillment. Once the order is in the logistics process, we may be unable to stop or recall it.
Find Your Coffee
AoDai Coffee vs Nonla Coffee
Both lines are made for convenient, no-machine Vietnamese coffee, but they serve different taste preferences.
AoDai Coffee
Best for a more traditional pure-coffee experience.
- Pure-coffee focus
- Stronger, bolder profile
- Higher-intensity everyday coffee
- Multiple roast levels
- Good fit for regular black-coffee drinkers
Nonla Coffee
Best for variety, flavor options, and an approachable coffee experience.
- Pure and flavored options depending on product
- Smoother, varied profiles
- Flavor options such as cacao, coconut, or other variations
- Works hot or cold
- Good fit for variety seekers and gifting
| Feature | AoDai Coffee | Nonla Coffee |
|---|---|---|
| Style | Pure coffee focused | Pure + flavored options |
| Taste direction | Strong & bold | Smooth & varied |
| Caffeine feel | Typically stronger | Varies by product |
| Preparation | No machine — add water and stir | No machine — add water and stir |
| Hot or cold | Yes | Yes |
| Best for | Daily pure-coffee drinkers | Flavor lovers, variety seekers & gifting |
Which one should I choose?
Choose AoDai Coffee if you prefer a pure, bold coffee experience and want to explore different roast intensities.
Choose Nonla Coffee if you enjoy more flavor variety, want an easier-going coffee experience, or are shopping for a gift.
Still Have Questions?
We are here to help.
If you cannot find the answer you need, contact Coffee From Vietnam customer support. Include your order number when asking about an existing order.
Contact Support