.cfv-shipping,
.cfv-shipping * {
box-sizing: border-box;
}
.cfv-shipping {
--bg: #fffdf9;
--surface: #f8f0e5;
--surface-2: #f3e7da;
--text: #2f1d15;
--muted: #6f5b50;
--accent: #a45e35;
--green: #8faa56;
--border: #dfd2c5;
--shadow: 0 18px 50px rgba(47, 29, 21, .08);
width: 100%;
margin: 0;
padding: 0;
background: var(--bg);
color: var(--text);
font-family: inherit;
}
.cfv-shipping__hero {
position: relative;
overflow: hidden;
padding: 82px 24px 62px;
border-bottom: 1px solid var(--border);
background:
radial-gradient(circle at 86% 14%, rgba(143, 170, 86, .14), transparent 27%),
radial-gradient(circle at 12% 100%, rgba(164, 94, 53, .10), transparent 30%),
linear-gradient(135deg, #f8f0e5 0%, #fffdf9 62%, #f1e3d5 100%);
}
.cfv-shipping__hero-inner,
.cfv-shipping__container {
width: min(100%, 980px);
margin: 0 auto;
}
.cfv-shipping__eyebrow {
margin: 0 0 12px;
color: var(--accent);
font-size: 12px;
line-height: 1.2;
font-weight: 800;
letter-spacing: .18em;
text-transform: uppercase;
}
.cfv-shipping h1 {
margin: 0;
color: var(--text);
font-size: clamp(38px, 6vw, 68px);
line-height: .98;
letter-spacing: -.045em;
font-weight: 800;
}
.cfv-shipping__lead {
max-width: 800px;
margin: 22px 0 0;
color: var(--muted);
font-size: 17px;
line-height: 1.75;
}
.cfv-shipping__updated {
display: inline-flex;
align-items: center;
gap: 8px;
margin-top: 24px;
padding: 8px 12px;
border: 1px solid var(--border);
border-radius: 999px;
background: rgba(255, 255, 255, .72);
color: var(--muted);
font-size: 12px;
line-height: 1.2;
}
.cfv-shipping__container {
padding: 54px 24px 84px;
}
.cfv-shipping__highlights {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 14px;
margin-bottom: 42px;
}
.cfv-shipping__highlight {
padding: 22px;
border: 1px solid var(--border);
border-radius: 16px;
background: var(--surface);
}
.cfv-shipping__highlight-value {
margin: 0 0 8px;
color: var(--accent);
font-size: 28px;
line-height: 1;
font-weight: 800;
}
.cfv-shipping__highlight-title {
margin: 0 0 6px;
color: var(--text);
font-size: 15px;
line-height: 1.35;
font-weight: 800;
}
.cfv-shipping__highlight-text {
margin: 0;
color: var(--muted);
font-size: 13px;
line-height: 1.6;
}
.cfv-shipping__toc {
margin-bottom: 44px;
padding: 24px;
border: 1px solid var(--border);
border-radius: 18px;
background: #fff;
box-shadow: var(--shadow);
}
.cfv-shipping__toc-title {
margin: 0 0 16px;
color: var(--text);
font-size: 14px;
font-weight: 800;
letter-spacing: .08em;
text-transform: uppercase;
}
.cfv-shipping__toc-grid {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 9px 24px;
}
.cfv-shipping__toc a {
color: var(--muted);
font-size: 14px;
line-height: 1.45;
text-decoration: none;
}
.cfv-shipping__toc a:hover {
color: var(--accent);
text-decoration: underline;
text-underline-offset: 3px;
}
.cfv-shipping__section {
padding: 34px 0;
border-top: 1px solid var(--border);
scroll-margin-top: 100px;
}
.cfv-shipping__section:first-of-type {
border-top: 0;
}
.cfv-shipping h2 {
margin: 0 0 16px;
color: var(--text);
font-size: clamp(25px, 3vw, 34px);
line-height: 1.15;
letter-spacing: -.025em;
}
.cfv-shipping h3 {
margin: 24px 0 10px;
color: var(--text);
font-size: 18px;
line-height: 1.35;
}
.cfv-shipping p,
.cfv-shipping li {
color: var(--muted);
font-size: 15px;
line-height: 1.78;
}
.cfv-shipping p {
margin: 0 0 14px;
}
.cfv-shipping ul,
.cfv-shipping ol {
margin: 14px 0 0;
padding-left: 22px;
}
.cfv-shipping li + li {
margin-top: 8px;
}
.cfv-shipping strong {
color: var(--text);
}
.cfv-shipping a {
color: var(--accent);
text-decoration-thickness: 1px;
text-underline-offset: 3px;
}
.cfv-shipping__notice {
margin-top: 20px;
padding: 18px 20px;
border: 1px solid #d7c6b6;
border-left: 4px solid var(--accent);
border-radius: 12px;
background: #fbf4ec;
}
.cfv-shipping__notice p {
margin: 0;
}
.cfv-shipping__cards {
display: grid;
grid-template-columns: repeat(2, minmax(0, 1fr));
gap: 14px;
margin-top: 18px;
}
.cfv-shipping__card {
padding: 20px;
border: 1px solid var(--border);
border-radius: 14px;
background: #fff;
}
.cfv-shipping__card h3 {
margin: 0 0 8px;
font-size: 16px;
}
.cfv-shipping__card p {
margin: 0;
font-size: 14px;
line-height: 1.65;
}
.cfv-shipping__timeline {
display: grid;
gap: 12px;
margin-top: 18px;
}
.cfv-shipping__timeline-item {
display: grid;
grid-template-columns: 42px 1fr;
gap: 14px;
align-items: start;
padding: 18px;
border: 1px solid var(--border);
border-radius: 14px;
background: var(--surface);
}
.cfv-shipping__timeline-icon {
width: 42px;
height: 42px;
display: flex;
align-items: center;
justify-content: center;
border-radius: 50%;
background: var(--green);
color: #fff;
font-size: 15px;
font-weight: 800;
}
.cfv-shipping__timeline-item h3 {
margin: 0 0 5px;
font-size: 16px;
}
.cfv-shipping__timeline-item p {
margin: 0;
font-size: 14px;
}
.cfv-shipping__contact {
margin-top: 18px;
padding: 26px;
border-radius: 18px;
background: var(--text);
box-shadow: var(--shadow);
}
.cfv-shipping__contact h3,
.cfv-shipping__contact p,
.cfv-shipping__contact strong {
color: #fff8f0;
}
.cfv-shipping__contact a {
color: #c7df8b;
}
.cfv-shipping__faq {
display: grid;
gap: 10px;
margin-top: 18px;
}
.cfv-shipping details {
border: 1px solid var(--border);
border-radius: 12px;
background: #fff;
overflow: hidden;
}
.cfv-shipping summary {
cursor: pointer;
padding: 17px 18px;
color: var(--text);
font-size: 15px;
line-height: 1.4;
font-weight: 800;
}
.cfv-shipping details p {
padding: 0 18px 18px;
margin: 0;
}
@media (max-width: 749px) {
.cfv-shipping__hero {
padding: 60px 18px 44px;
}
.cfv-shipping__container {
padding: 40px 18px 64px;
}
.cfv-shipping__highlights,
.cfv-shipping__toc-grid,
.cfv-shipping__cards {
grid-template-columns: 1fr;
}
.cfv-shipping__section {
padding: 28px 0;
}
.cfv-shipping__timeline-item {
grid-template-columns: 36px 1fr;
padding: 16px;
}
.cfv-shipping__timeline-icon {
width: 36px;
height: 36px;
font-size: 13px;
}
}
From Vietnam to Your Door
Shipping Policy
At Coffee From Vietnam, we work to deliver our Vietnamese coffee
as reliably and efficiently as possible. This Shipping Policy explains processing
times, free-shipping thresholds, fulfillment locations, tracking, delivery estimates,
and what happens when an address is incorrect.
Last updated: September 14, 2026
4–5 Days
Order Processing
Orders are normally prepared within 4–5 business days, Monday through Friday.
10–21 Days
Direct From Vietnam
Estimated delivery for orders shipped directly from our production origin in Vietnam.
On this page
1. Free Shipping Thresholds
Coffee From Vietnam offers free standard shipping when the order value reaches
the applicable minimum after discounts or promotional codes have been applied.
United States & Canada
Free standard shipping on qualifying orders of
$200 USD or more.
International Orders
Free standard shipping on qualifying international orders of
$300 USD or more.
Important: The free-shipping threshold is calculated after
discounts and promotional codes. Taxes, duties, or other charges may not count
toward the qualifying order value.
2. Processing Time
Orders are generally processed within 4–5 business days.
- Orders are processed Monday through Friday.
- Weekends and public holidays are not counted as business days.
- High-volume periods, promotions, or unusual events may require additional processing time.
- You will receive a shipping notification after your order has been dispatched.
Processing time is separate from the carrier's delivery time.
3. Fulfillment Locations and Estimated Delivery
Orders may be fulfilled directly from Vietnam depending on inventory availability
and the delivery destination.
01
Direct From Vietnam
Depending on stock and destination, an order may ship directly from Vietnam.
Estimated delivery is typically 10–21 business days after dispatch,
depending on customs processing and local carrier performance.
Delivery estimates are not guaranteed arrival dates. Customs processing,
weather, carrier capacity, public holidays, and regional logistics can affect
the final delivery date.
4. Tracking Your Order
Once your order has shipped, we will send a confirmation email containing
available tracking information and, where supported, a link to follow the shipment.
-
Please allow approximately 48–72 hours after dispatch for
tracking information to appear or update in the carrier's system.
-
Tracking activity may pause temporarily while a parcel moves between
international or regional carrier networks.
-
If tracking shows Delivered but you cannot locate the package,
check the delivery area and contact the carrier first for additional delivery details.
If the carrier cannot help resolve the issue, contact Coffee From Vietnam
with your order number and tracking number.
5. Carriers and Delivery Delays
Orders may be transported by local, regional, or international carriers,
including services such as USPS, UPS, DHL, or other
delivery partners depending on destination and fulfillment location.
Delays caused by severe weather, carrier backlogs, customs, transportation
disruptions, or regional logistics can occur after a shipment leaves our facility.
Once a shipment is accepted by the carrier, delivery is handled through the
carrier network. Coffee From Vietnam will provide reasonable assistance with
available tracking information and shipment questions, subject to applicable law.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address
at checkout.
Because orders may enter fulfillment quickly, we cannot guarantee that an address
can be changed after an order has been submitted.
Returned packages
If a package is returned because the shipping address entered by the customer
was incorrect, incomplete, or otherwise undeliverable, the customer may be
responsible for the additional cost of shipping the order again.
Refund instead of re-shipping
If an order is returned because of an incorrect customer-provided address and
you request a refund instead of re-shipment, shipping and logistics costs already
incurred may be deducted from the refund where permitted by applicable law.
If you notice an address error immediately after placing an order, contact us
as soon as possible. We will try to help before fulfillment begins, but address
changes cannot be guaranteed.
7. Customs, Duties, and International Delivery
International orders may be subject to customs clearance, import rules,
taxes, duties, fees, or other requirements imposed by the destination country.
Unless the checkout page specifically states that these amounts are prepaid,
additional import charges imposed by local authorities may be the customer's
responsibility.
Customs procedures may also extend the estimated delivery time.
Coffee From Vietnam does not control customs processing times.
8. Contact Coffee From Vietnam About Shipping
If you have questions about your shipment, please include your order number
and tracking number, if available, when contacting us.
For refunds, damaged orders, and cancellation requests, please review our
Refund Policy.
Shipping Policy FAQ
How long does Coffee From Vietnam take to process an order?
Orders are generally processed within 4–5 business days, Monday through Friday,
excluding weekends and holidays.
How long does delivery take?
Orders shipped directly from Vietnam are typically estimated at
10–21 business days after dispatch.
When do I qualify for free shipping?
The current policy provides free standard shipping on qualifying U.S. and Canadian
orders of $200 USD or more and qualifying international orders of $300 USD or more,
calculated after discounts and promotional codes.
Why is my tracking number not updating?
Carrier tracking may take 48–72 hours after dispatch to begin updating.
International transfers between carrier networks can also create temporary gaps
in tracking activity.
What happens if I entered the wrong shipping address?
Contact us as soon as possible. We cannot guarantee address changes after
an order enters fulfillment. If the package is returned because of an incorrect
customer-provided address, additional shipping costs may apply.
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